Rotumba Tea Factory (Pvt) Ltd is committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This policy explains how we collect, use, and secure your data when you visit or purchase from https://rotumbatea.com.
Information We Collect
We may collect personal details such as your name, address, email, phone number, and payment-related information when you make a purchase or contact us. Additionally, automatically collected data such as browser type, IP address, device information, and cookies help us improve website performance and enhance your browsing experience.
How Your Information Is Used
Information is used solely for legitimate purposes including:
– Processing and delivering your orders
– Verifying payments and preventing fraudulent activity
– Improving site functionality and customer experience
– Providing support and responding to your inquiries
– Complying with legal and regulatory requirements
We do not sell, rent, or trade your personal information with third parties.
Payment Security
We partner with certified payment gateways like PayHere to ensure secure payment processing. Your card details are never stored on our servers and are processed through encrypted channels.
Cookies and Tracking
Cookies help us remember your preferences and monitor website traffic. You may disable cookies through your browser, but certain features may not work optimally.
Data Storage and Protection
We implement technical and organizational measures such as SSL encryption, secure servers, and restricted access to safeguard your personal information. While we take reasonable precautions, no online system can offer absolute security.
Sharing of Information
We may share limited data with trusted third-party partners such as delivery services, analytics providers, and payment processors, solely for the purpose of completing your orders or improving website performance.
Children’s Privacy
We do not knowingly collect information from individuals under the age of 16. Parents or guardians who believe that a child has provided personal data may contact us for deletion.
Your Rights
You may request correction, access, or deletion of your personal information at any time, subject to legal limitations. To make such a request, contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy periodically, and updated versions will be posted on this page with a revised date.
Contact Information
Rotumba Tea Factory (Pvt) Ltd
Rotumba, Sri Lanka
Email: [email protected]
Phone: +94 76 530 4300