Welcome to Rotumba Tea Factory (Pvt) Ltd (“Rotumba Tea”, “we”, “our”, “us”). By accessing or using our website https://rotumbatea.com, you agree to the following Terms & Conditions. These terms are designed to ensure a safe, transparent, and trustworthy online shopping experience for all our customers.
Introduction
Rotumba Tea is a trusted tea manufacturing and export company specializing in premium low-grown Ceylon Tea. Our website serves as a digital storefront where customers can learn about our products, place orders, and engage with our services. These terms govern your use of the website, including browsing, purchases, interactions, and overall access.
Eligibility
To make a purchase or engage with certain features of the site, you must be at least 18 years old and legally capable of entering into binding agreements. If you are using the site on behalf of someone else or a company, you confirm that you are authorized to do so.
Products & Services
All products listed on the website are produced at our certified tea factories and adhere to high-quality standards. While we strive for accuracy, images, descriptions, and packaging details may vary slightly due to natural variations in tea leaf appearance and updates in product design. We reserve the right to modify product availability, update pricing, or discontinue products without prior notice.
Order Process & Payments
When placing an order, you agree to provide complete, current, and accurate information. Orders are confirmed only after full payment is successfully processed through our secure payment gateway partners such as PayHere. Should any discrepancies or issues arise with your payment, we reserve the right to cancel or suspend your order.
Shipping & Delivery
We process orders within 3–7 working days unless unforeseen circumstances arise. Delivery times vary based on location, courier efficiency, and customs handling (for international shipments). Customers are responsible for any taxes or customs duties charged at the destination. While we ensure timely dispatch, Rotumba Tea is not liable for courier-related delays.
Returns, Refunds & Cancellations
We aim to provide high-quality tea products at all times. Our Return & Refund Policy outlines how issues such as damaged or incorrect items are handled. Customers are encouraged to review the policy prior to purchase. Order cancellations are only accepted before dispatch.
Intellectual Property
All visuals, text, trademarks, and content published on rotumbatea.com belong exclusively to Rotumba Tea Factory (Pvt) Ltd. Unauthorized copying, distribution, or reproduction of any form is strictly prohibited.
Limitation of Liability
We are not responsible for any indirect or consequential damages that may arise from using our website or purchasing our products. This includes delays, inaccuracies, or technical issues beyond our control.
User Obligations
You agree to use the website responsibly and refrain from any actions that may harm the platform or interfere with other users. This includes attempts to breach security systems, introduce malicious software, or misuse payment gateways.
Privacy
Your use of our website is governed by our Privacy Policy. It explains how we collect, store, and protect your personal information. By using our website, you consent to our data handling practices.
Updates to Terms
We may revise these terms from time to time and will post updated versions on this page. Continued use of the website constitutes acceptance of the modified terms.
Contact Information
Rotumba Tea Factory (Pvt) Ltd
Rotumba, Sri Lanka
Email: [email protected]
Phone: +94 76 530 4300